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Who is Answering Your Phones? A Look at Answering ...

Posted on May 2, 2011 in Articles | 0 comments

Like many businesspeople, you may utilize an answering service or other live operator based call center support. Some companies use a service to answer their after-hours calls, take appointments, or process their customer’s telephone orders. Many have found that these services do a great job making their operators more efficient, but you may as “who exactly is answering my phones?” The answer of course is that service staff is answering your phones, but who are these men and women? And where are they located? Here we will explore the exciting world of telephone service and the diverse groups of people who keep it running day in and day out.

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Answering Service Consumers

Posted on Mar 28, 2011 in Articles | 0 comments

The face of the answering service consumer has changed greatly throughout the last thirty years. Originally the service, or exchange, was designed to handle the after hour’s emergency needs of the physician. The operator would sit in front of a switchboard and answer phone calls for the doctor’s office. The task was extremely straightforward and the fact that the caller had reached the service was never in question. The operators would answer the calls and identify themselves as the service. A familiar greeting in those days might have been, “Dr. Smith’s Answering Service” or “Dr. Smith’s Exchange”.

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Answering Service Comparison – 5 Questions t...

Posted on Nov 15, 2010 in Articles | 0 comments

After being with an answering service for a while and talking to clients and their customers, I have found 5 questions that are more important than, “How much does it cost?”

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A Call Answering Service Helps Your Business

Posted on Nov 4, 2010 in Articles | 0 comments

A call answering service could be the margin of success in this competitive business world. This type of service is responsible for answering calls, taking messages, and directly interacting with current and potential clients when you are unavailable or occupied. So why have large fortune 500 businesses and small businesses across the country trusted these types of outsourcing services when they could do the same services with their own staff? This type of outsourced virtual receptionist service is a major improvement on an answering machine, voicemail, or IVR autopation and allows for a more direct interaction with clients. The service is capable of doing all of this while actually helping reduce budgets and freeing up employees by diminishing their telephone communication responsibilities. While this type of virtual secretarial service is a 24 hour service, usage can be generalized to two times a day: during business hours and during “closed hours”.

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