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Impact of Call Center on Culture

Posted on Mar 8, 2011 in Articles | 0 comments

No other industry had a stronger effect on the culture of the people as the BPO industry. As reports of the NBC show ‘Outsourced’ hits the headlines, one cannot help but take a pause and look at the call center industry. You have the customer service functioning out of a world that is diametrically different from the world of the customers. You have several time zones in between, not to mention the geographical distance, and yet a customer in USA is taking instructions from an answering service agent in India on how to fix the micro-oven! It’s surreal in a way how your daily lives are being assisted and helped by call center services agents working so far away from you. If there is something called global village, this is it!

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Data Safety in Lead Generation

Posted on Jan 11, 2011 in Articles | 0 comments

This is the age of data safety and protection from infiltration into computer systems and peripherals. The best minds in the world are dedicated to building defensive mechanisms to stop the perpetrators. The danger of information theft is not a myth for call center companies. There have been instances of misuse of data that is used for lead generation. BPO agents have been known to sell or use the data provided to them for purposes that cannot be called legal by any stretch of the imagination. Repeated assaults on the sales lead generation database has prompted the call center services to be careful about what they share with their agents. There are some simple steps that these call centers are taking to make themselves secure against data leakage. Let’s take a quick look at those steps.

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Pros and Cons of Strict BPO Monitoring

Posted on Dec 1, 2010 in Articles | 0 comments

Some BPO experts may say that stringent BPO monitoring is something essential and makes a lot of difference in the performance of the call center. Others would beg to differ. They believe that strict observations make the telemarketing agents conscious of what they are doing and that stops them from performing to the best of their ability. Though there is meat in both these arguments, it would be a nice discussion to dig deep and find out how the two sides of the business process outsourcing coin are equally juxtaposed.

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Philippine Call Center Services For Start Ups and ...

Posted on Aug 6, 2010 in Articles | 0 comments

Prevalent opinion is that outsourcing is only for multinational corporations with big operational budgets and a large number of customers that need specialized call center services. That is not exactly true. Philippine call center services are available for start up businesses and SMEs or small to medium enterprises based anywhere in the world. In fact, the reason why small companies should consider outsourcing their call center need and administrative needs is because they need to save on operational costs.

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Philippine Call Center – Innovative Applied ...

Posted on Aug 6, 2010 in Articles | 0 comments

Innovative technological advances in telecommunications have made the call center a much more efficient and effective industry. Outsourced centers like the Philippine call center not only save a lot of money from labor cost but also in overhead operational costs.

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