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Learn More About an Advanced Call Center Service

Posted on Mar 9, 2011 in Articles | 0 comments

Advanced call centers are nothing like your normal center. A company may choose to hire a center for many important reasons. The staff is more experienced and able to perform more tasks vital to a company’s success. Advanced centers do much more than the average call center. Sure, if you have a small business answering service that is just capable of taking and routing phone calls and its working for you, you may not need the convenience of any advanced calling service. A normal phone center may be the best fit for your business. However, if you are looking for a more advanced and skilled team providing a wider range of options, an advanced center is for you.

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Impact of Call Center on Culture

Posted on Mar 8, 2011 in Articles | 0 comments

No other industry had a stronger effect on the culture of the people as the BPO industry. As reports of the NBC show ‘Outsourced’ hits the headlines, one cannot help but take a pause and look at the call center industry. You have the customer service functioning out of a world that is diametrically different from the world of the customers. You have several time zones in between, not to mention the geographical distance, and yet a customer in USA is taking instructions from an answering service agent in India on how to fix the micro-oven! It’s surreal in a way how your daily lives are being assisted and helped by call center services agents working so far away from you. If there is something called global village, this is it!

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Data Safety in Lead Generation

Posted on Jan 11, 2011 in Articles | 0 comments

This is the age of data safety and protection from infiltration into computer systems and peripherals. The best minds in the world are dedicated to building defensive mechanisms to stop the perpetrators. The danger of information theft is not a myth for call center companies. There have been instances of misuse of data that is used for lead generation. BPO agents have been known to sell or use the data provided to them for purposes that cannot be called legal by any stretch of the imagination. Repeated assaults on the sales lead generation database has prompted the call center services to be careful about what they share with their agents. There are some simple steps that these call centers are taking to make themselves secure against data leakage. Let’s take a quick look at those steps.

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Ascertaining the Situations When You Need Call Cen...

Posted on Dec 7, 2010 in Articles | 0 comments

Call center services are popular with every industry. Business analysts count on them to increase the profitability of business in market place and raise its credibility among customers but the million dollar question is to find when to outsource call center services?

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Pros and Cons of Strict BPO Monitoring

Posted on Dec 1, 2010 in Articles | 0 comments

Some BPO experts may say that stringent BPO monitoring is something essential and makes a lot of difference in the performance of the call center. Others would beg to differ. They believe that strict observations make the telemarketing agents conscious of what they are doing and that stops them from performing to the best of their ability. Though there is meat in both these arguments, it would be a nice discussion to dig deep and find out how the two sides of the business process outsourcing coin are equally juxtaposed.

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The Way to Tackle the Hurdles in the Way of Custom...

Posted on Sep 10, 2010 in Articles | 0 comments

Here are some quick facts on customer services of corporate industry:

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Life of a Call Center Executive

Posted on Aug 16, 2010 in Articles | 0 comments

Vijay has not see sunlight on a weekday for almost a year now. He woke up today at 7 in the evening, looked at his watch (and swore under his breath) and rushed to get ready, quickly bathing and shaving. Half an hour later, a white car pulled up outside his ramshackle society building and horned incessantly until Vijay rushed down the stairs, tucking in his shirt while he ran. The driver of this white car went to several other ramshackle society buildings around the city and continued the same routine. Soon enough, the car was full and it made its way outside the city limits. In the distance, you can see rows of tall, chrome buildings, the names of big multinational’s plastered on their sides. The driver of this white car made its way into one particular building and parked itself beside a few score other identical white cars. Vijay got out, made his way down the driveway, through the marbled foyer, onto an elevator and finally to his cubicle. He switched on his monitor and put on his headset. Mustering up the best American accent he could, Vijay answered his first call of the day: “Hi, my name is Arnold. How may I help you?”

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